Question 1

After I sell my bitcoin, how quickly do I receive my money?

Accepted Answer

We initiate the ACH transfer immediately after your bitcoin arrives in your unique deposit address. Because ACH transfers move through the standard US banking system, you can expect funds to reach your bank account within 3–5 business days from the date of your transaction. There are no internal holds or delays on our side — once we receive your bitcoin, the payout process begins right away.

Question 2

What are the fees associated with selling bitcoin?

Accepted Answer

There is a simple 1.2% spread when selling bitcoin through Bitcoin Well. That's it — no hidden fees, no surprise charges.

Question 3

How much personal information is needed when I sell bitcoin?

Accepted Answer

Phone number and ID verification are done through Sumsub, a trusted third-party service. US regulations require ID for transactions, but we'll never ask for more than absolutely necessary. We're in the bitcoin business, not the data-hoarding business. Your privacy matters.

Question 4

Will my funds get frozen after I sell?

Accepted Answer

If everything is done correctly, there's no reason this should happen. Legitimate bitcoin sales to legitimate US bank accounts don't trigger freezes. But if your bank does put a hold on your funds for any reason, reach out to our support team immediately. The issue isn't bitcoin — it's outdated US banking systems that treat digital assets like they're risky. We've helped our users navigate these situations before; we'll help you get it resolved quickly.

Question 5

How should I sell a large amount of bitcoin?

Accepted Answer

Use Bitcoin Well Infinite, our OTC desk designed for larger transactions. Book a call with one of our Executive Bitcoin Advisors who will handle your large sale personally. No automated systems, no generic customer service; you get a dedicated expert who understands that moving significant amounts of bitcoin requires careful execution and discretion.

Question 6

Do I have to send my bitcoin to an exchange first?

Accepted Answer

No — and you shouldn't want to anyway. With Bitcoin Well, you send your bitcoin directly to us when you're ready to sell. No pre-funding exchange accounts, no leaving your sats sitting on someone else's platform collecting dust and risk. We believe in "not your keys, not your coins" — so we only ask for your bitcoin when you're actually ready to complete a sale. Keep your bitcoin in your own custody until the very last second.

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