Question 1

After I sell my bitcoin, how quickly do I receive my money?

Accepted Answer

Interac e-Transfer: Usually near-instant; within 15-30 minutes to be safe. Perfect for Canadians who need cash quickly without the usual delays from traditional banks. Direct deposit: For larger transactions, 3–5 business days. This goes through the legacy Canadian banking system — so you're stuck with their slow processing times. Unlike other financial institutions that hold your funds "for processing," we move fast. Your bitcoin converts to Canadian dollars and gets sent out ASAP; no unnecessary delays.

Question 2

What are the fees associated with selling bitcoin?

Accepted Answer

We keep it simple: 1.2% spread for Verified Accounts, 3.0% spread for Lite Accounts. That's it — no hidden fees, no surprise charges, no complex fee structures.

Question 3

How much personal information is needed when I sell bitcoin?

Accepted Answer

We collect the minimum required by Canadian law — nothing more. Lite Account: Just an email and a Canadian bank account. Sell up to $950 CAD without jumping through extra hoops. Great for smaller, everyday transactions. Verified Account: Phone number and ID verification through Sumsub, a trusted third-party service. Canadian regulations require ID for larger amounts, but we'll never ask for more than absolutely necessary. We're in the bitcoin business, not the data-hoarding business. Your privacy matters.

Question 4

Will my funds get frozen after I sell?

Accepted Answer

If everything is done correctly, there's no reason this should happen. Legitimate bitcoin sales to legitimate Canadian bank accounts don't trigger freezes. But if your bank does put a hold on your funds for any reason, reach out to our support team immediately. The issue isn't bitcoin — it's outdated Canadian banking systems that treat digital assets like they're risky. We've helped our users navigate these situations before; we'll help you get it resolved quickly.

Question 5

How should I sell a large amount of bitcoin?

Accepted Answer

Use Bitcoin Well Infinite, our OTC desk designed for larger transactions. Book a call with one of our Executive Bitcoin Advisors who will handle your large sale personally. No automated systems, no generic customer service; you get a dedicated expert who understands that moving significant amounts of bitcoin requires careful execution and discretion.

Question 6

Do I have to send my bitcoin to an exchange first?

Accepted Answer

No — and you shouldn't want to anyway. With Bitcoin Well, you send your bitcoin directly to us when you're ready to sell. No pre-funding exchange accounts, no leaving your sats sitting on someone else's platform collecting dust and risk. We believe in "not your keys, not your coins" — so we only ask for your bitcoin when you're actually ready to complete a sale. Keep your bitcoin in your own custody until the very last second.

Sell bitcoin in Canada 🇨🇦

How to sell bitcoin in Canada

Selling $50,000+ CAD of bitcoin?

Lite Accounts; protect your privacy

Benefits of selling with Bitcoin Well

Sell from self-custody

Fast way to get dollars

Trusted company

Live on bitcoin

Embrance Financial Independence

Frequently asked questions

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