Privacy Policy

Last update – March 2024

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a transaction on (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We Collect Device Information Using the Following Technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Bitcoin addresses), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you
  • Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Compliance with Quebec Law 25

At Bitcoin Well, we are committed to upholding the highest standards of privacy and data protection for all our customers, with a particular emphasis on complying with Quebec’s Law 25, officially known as “An Act to modernize legislative provisions as regards the protection of personal information.”

Our Commitment to Your Privacy

Under Law 25, we are implementing comprehensive measures to ensure the privacy and security of your personal information, whether you are interacting with our website, making transactions, or using our services. Our practices are designed not only to comply with Quebec’s stringent privacy regulations but also to foster trust and transparency with you, our valued customers.

What This Means for You
  • Privacy Governance: We have appointed a Privacy Officer responsible for overseeing our compliance with Law 25, ensuring that your personal information is protected and that our practices adhere to the law.
  • Privacy Impact Assessments (PIAs): For new projects or changes that involve the use of personal information, we conduct Privacy Impact Assessments. This helps us identify and mitigate any potential privacy risks before they affect your personal information.
  • Transparency and Consent: We provide clear information about how your personal information is collected, used, and shared. We ensure that consent is obtained in a straightforward and transparent manner, giving you control over your information.
  • Enhanced Rights: In line with Law 25, we uphold your rights to access, correct, and delete your personal information where this does not prevent our compliance with other regulations and laws. As a FINTRAC registered Money Service Business (MSB), Bitcoin Well must collect and retain certain customer information. We also ensure you can inquire about how your data is being used and withdraw your consent at any time. To exercise these rights, please contact our Privacy Officer at the contact information below.
  • Data Protection: We employ robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our commitment extends to ensuring that any third-party partners we work with adhere to equally stringent privacy and security standards.
  • Incident Response: In the unlikely event of a privacy breach, we are prepared to act swiftly. We will notify affected individuals and the relevant authorities as required by Law 25, taking immediate steps to mitigate any potential harm.

Social Media

Any social media channels managed by Bitcoin Well (linked from our website) will follow the platform’s operational terms and conditions regarding privacy and safety. Bitcoin Well will never request personal information such as traditional payment details or keys to a bitcoin wallet from our followers or platform users. If you are contacted by an account impersonating Bitcoin Well, please report that activity through the appropriate channels.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below

10142 82 Ave NW

Edmonton, AB

T6E 1Z4, Canada

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